Delivery Options
My delivery faq
1. Track your order
Just go to ‘My Orders’, log in and select the order you’d like to track, then click the ‘Track Parcel‘ button.
If the tracking doesn’t show any updates or is blank, there may be a delay with the update of your tracking – don’t worry, it’ll update soon. Please allow until the estimated delivery date for your order to be delivered.
2. Check the estimated delivery date
You’ll find this date in your Order Confirmation email or by checking ‘My Orders’.
Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.
3. I’m still waiting for my order
Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)!
If your order doesn’t arrive, please get in touch with our Customer Care team within 30 days of your estimated delivery date, and we’ll do our best to help you.
Just one more thing…
We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
Birmingham assay office
- Address: Birmingham Assay Office, 1 Moreton Street, Birmingham B1 3AX
- Phone: 0121 820 0773
-
Opening hours: 8.30am until 4.00pm Monday to Thursday
Friday 8.30am until 3.30pm
When driving to Birmingham Assay office please note:
- For Customer drop off and collection please use Moreton St
- For Visitors please use main entrance on Icknield St
- Moreton Street – connects Pope Street and Carver Street.
- Pope Street is one way
- Carver Street is one way and Moreton Street can only be accessed by turning right
