Our People

Meet the team

Doug Henry MBA

CEO & Assay Master

Roxanne Guest

Deputy CEO & Director of Customer Experience

Dippal Manchanda

Technical Director

Michael Goode

ACP Product Manager

Emma Wathen

Strategic Business Partner

Mark Malin

Technical Support Manager

Marie Brennan

Senior Key Account Manager

Michelle Cartwright

Operations Manager

David Vile

Head of IT

Toni Collins

Customer & Production Liaison Manager

Katherine Wilkinson

Digital Marketing Executive

Kelly Sinclair

Hallmarking Manager

Oliver Parsons

Finance Manager

Krishna Powar

Senior Gemmologist

Nina Lea

Events & Digital Marketing Executive

Beth England

Events & Digital Marketing Executive

Tony Bellefontaine

Operational Gemmologist

Vaneer Afsar

Customer Experience Specialist

Emma Testill

Operational Gemmologist

Aysha Miah

Customer Experience Specialist

Heather Lilley


Angela Barrett

Customer Service Administrator

Lois Haylings

Operations and Customer Co-Ordinator

Birmingham assay office

When driving to Birmingham Assay office please note:

  • For Customer drop off and collection please use Moreton St
  • For Visitors please use main entrance on Icknield St 
  • Moreton Street – connects Pope Street and Carver Street. 
  • Pope Street is one way
  • Carver Street is one way and Moreton Street can only be accessed by turning right