How can I make an complaint?
Order Issue faq
How can I make an complaint?
Your satisfaction is our priority. If you’re not happy with your experience, we want to know. You can make a complaint by contacting our customer service team directly. Please provide as much detail as possible about your concern, and we’ll address it promptly and professionally.
We aim to resolve your complaint within 10 working days.
Birmingham assay office
- Address: Birmingham Assay Office, 1 Moreton Street, Birmingham B1 3AX
- Phone: 0121 820 0773
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Opening hours: 8.30am until 4.00pm Monday to Thursday
Friday 8.30am until 3.30pm
When driving to Birmingham Assay office please note:
- For Customer drop off and collection please use Moreton St
- For Visitors please use main entrance on Icknield St
- Moreton Street – connects Pope Street and Carver Street.
- Pope Street is one way
- Carver Street is one way and Moreton Street can only be accessed by turning right
